Dependable IT support that keeps every service running.
When a till drops mid-service or the WiFi goes down on a full restaurant, you need an engineer, not a ticket number. Every call reaches one directly.
When a till drops mid-service or the WiFi goes down on a full restaurant, you need an engineer, not a ticket number. Every call reaches one directly.
First-line staff log the issue and pass it on. By the time it reaches somebody who can fix it, service is over.
A different name each time, none of whom know your kit, your suppliers or what went wrong last month.
The POS company blames the network, the network company blames the POS, and you sit in the middle relaying messages.
Seamless communication, direct access to expertise and flexible support options, so your operation runs without interruption.
No call centre and no first-line handler. The person who answers is the person who fixes it.
Junior engineers work alongside senior ones and the whole team knows every venue we look after, so whoever picks up already has your context.
Tech-to-tech conversations with your POS, payments and booking providers. You stop relaying messages between suppliers.
Phone, WhatsApp, iMessage or webchat, Mon to Fri 9:00 to 17:30. Paid on-demand blocks cover work outside those hours.
Tech-to-tech relationships with the POS, payments, reservations and cloud providers our clients run, so integration and escalation happen without you in the middle.
