SupportWizard is an IT support and technology consultancy for hospitality. Venues that rely on their tills, bookings and WiFi being up every service trust us to keep them that way, on time and on budget. We work as one team, so every engineer knows every one of your sites.
We want the way we work to make the team, and the venues we look after, better off. Everyone here should feel they belong.
Finding a better fix means questioning how things have always been done. Different backgrounds and experience in the team give us more ways to solve a problem.
We lift each other and the work. Junior engineers sit with senior engineers on every job, and we keep investing in what the team knows.
Praise is given openly and shared. Everyone who helped fix something gets seen for it.
Every engineer brings a different background and set of skills. That range is why the team keeps getting better at the job.
Every call reaches an engineer. There is no first line to get past and no ticket tier to climb. The whole team knows every site we look after, so whoever picks up already knows your setup, your suppliers and what went wrong last time.
We look after the whole tech stack, not just the computers: tills and payments, bookings and reservations, guest WiFi, phones, cloud and the network underneath. Managing all of it as one thing is what lets us fix problems that sit between systems rather than passing you between suppliers. On a new site or a refit we start earlier still, managing the build from the ground up and choosing every part of the stack, infrastructure included.
Reach us by phone, WhatsApp, iMessage or webchat, Mon to Fri 9:00 to 17:30.
Call the desk and you'll speak to an engineer. Ask them anything about how we'd look after your sites.