Remote support
Let an engineer onto the machine.
Quickest way to get something fixed. Speak to us first, then connect from the machine with the problem on it.
Mon to Fri, 9:00 to 17:30.
Quickest way to get something fixed. Speak to us first, then connect from the machine with the problem on it.
By clicking connect to support and downloading our remote support tool you agree to the following.
You hereby give permission for a SupportWizard support engineer to connect to and control the workstation which you are currently using.
SupportWizard cannot be held liable for any loss of productivity in association with remote support, it is expected that you as the client have chosen the most convenient time for our support team to connect.
If we are unable to resolve the issue remotely within a reasonable time we will suggest that an onsite engineer be scheduled to continue diagnostics onsite. Onsite charges per hour will apply.
You hereby give permission for a SupportWizard engineer to connect to and control the workstation which you are currently using.
SupportWizard cannot be held liable for any loss of productivity in association with remote support, it is expected that you as the client have chosen the most convenient time for our support team to connect.
You are giving authorisation for SupportWizard to allocate time from pre-purchased support to get the issue resolved.
If we are unable to resolve the issue remotely within a reasonable time we will suggest that an onsite engineer be scheduled to continue diagnostics onsite. Onsite charges per hour will apply.
Connect to support downloads a small remote support application. Nothing stays installed once the session ends.
You will see who has connected. The session only starts once you run the tool.
Everything the engineer does happens on your screen in front of you, and you can end the session at any point.